Shipping Policy for Zenhato

Effective Date: January 4, 2025

At Zenhato, we strive to ensure that your orders are delivered promptly and securely. This Shipping Policy outlines the shipping procedures, delivery timelines, and related fees. By purchasing from our website, https://zenhato.com, you agree to the terms and conditions described below.

1. Shipping Methods and Costs

We offer a variety of shipping methods to meet the needs of our customers. Shipping costs are calculated during checkout based on the delivery address, size, weight of the package, and the shipping method you select.

Shipping Methods Available:

  • Standard Shipping: Typically delivered within 5-7 business days (excluding holidays).
  • Expedited Shipping: Delivered within 2-3 business days (excluding holidays).
  • Priority Shipping: Delivered within 1-2 business days (excluding holidays).

Shipping Fees:
Shipping fees depend on your location and the shipping method you choose. The total cost will be displayed at checkout before you finalize your purchase. Please note that shipping fees are non-refundable.

  • Free Shipping: We may offer free shipping promotions from time to time. These promotions may have conditions, such as a minimum purchase amount or specific product categories, which will be clearly indicated during checkout.

2. Order Processing and Handling Times

Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays). Please note the following:

  • Order Confirmation: After placing an order, you will receive an email confirmation with details about your purchase. This email serves as an acknowledgment that we have received your order.
  • Order Processing: After receiving your order, we will process it for shipment. Please note that some orders may take longer to process if the items are out of stock, or during peak seasons.
  • Shipping Confirmation: Once your order has been shipped, you will receive an email notification with a tracking number and the shipping carrier’s details. You can use this information to track your order.

3. Shipping Restrictions

Domestic Shipping:
We currently offer domestic shipping within the United States. If you are located outside of the United States, please note that we do not offer international shipping at this time.

Address Accuracy:
It is your responsibility to ensure that the shipping address you provide is accurate. Zenhato is not liable for any delays or non-delivery caused by incorrect or incomplete address information. If a package is returned due to an incorrect address, we will work with you to resolve the issue, but additional shipping fees may apply.

P.O. Boxes:
We do not ship to P.O. Boxes or military addresses (e.g., APO, FPO). Please ensure you provide a valid physical address for delivery.

4. Delivery Times

While we strive to deliver your order within the estimated time frame, please note that delivery times are estimates and may vary due to factors outside our control, such as:

  • Weather conditions
  • Shipping carrier delays
  • High order volumes during peak seasons
  • Customs clearance (for international orders, if applicable)

Estimated Delivery Times:

  • Standard Shipping: 5-7 business days (excluding weekends and holidays)
  • Expedited Shipping: 2-3 business days (excluding weekends and holidays)
  • Priority Shipping: 1-2 business days (excluding weekends and holidays)

Please note that these are estimated delivery times and may vary depending on the shipping carrier’s processing times and your location.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the following methods:

  • Carrier Website: Use the tracking number provided to track your order directly on the shipping carrier’s website (e.g., USPS, UPS, FedEx).
  • Zenhato Website: Log into your Zenhato account and visit the “Order History” section to view your order status and tracking information.

If you encounter any issues with tracking your order or have questions regarding the status of your shipment, please contact our customer service team at info@zenhato.com.

6. Lost or Damaged Items

While Zenhato makes every effort to package and ship your items securely, sometimes issues may occur during transit.

Lost or Stolen Packages:
If your package is lost in transit or stolen, please contact us immediately at info@zenhato.com. We will work with the shipping carrier to investigate the situation and determine the best course of action.

Damaged Items:
If you receive a damaged item, please notify us within 48 hours of receiving the package. Send an email with your order number, a description of the damage, and photos of the item and packaging to info@zenhato.com. We will process your claim and provide you with instructions for returning the damaged item.

7. Shipping Delays

Occasionally, delays may occur due to circumstances beyond our control, such as:

  • Severe weather conditions
  • Shipping carrier delays
  • Supply chain disruptions
  • Holidays or peak shopping seasons

While we make every effort to ensure timely delivery, please allow additional time for shipments that may experience delays due to these factors.

8. International Shipping (Coming Soon)

At this time, Zenhato only offers domestic shipping within the United States. We are exploring options to expand our shipping services internationally, and we will update this section when international shipping becomes available.

9. Contact Us

If you have any questions or concerns about our Shipping Policy or if you need assistance with tracking or your delivery, please don’t hesitate to contact our customer service team: