Sale Policy for Zenhato

Effective Date: January 4, 2025

Thank you for choosing Zenhato. We are committed to providing high-quality products at competitive prices. This Sales Policy outlines the terms and conditions that apply to the sale of products on our website, https://zenhato.com, as well as the procedures for placing an order, making payments, and handling sales-related inquiries.

By placing an order with Zenhato, you agree to adhere to the terms outlined in this policy.

1. Product Availability

We strive to ensure that all products listed on our website are in stock and available for purchase. However, in the event that an item is out of stock, we will notify you via email or phone as soon as possible. In such cases, we will either offer you a refund or give you the option to wait until the product is restocked or choose a different product.

Backordered Items: If an item you order is on backorder, we will inform you of the estimated shipping date. You will have the option to cancel your order or continue with the backorder.

2. Pricing and Payment

All prices listed on our website are in USD (United States Dollars) and are subject to change without notice. We make every effort to keep our pricing accurate, but errors may occasionally occur. If we discover a pricing error on an order you have placed, we will notify you as soon as possible and provide you with the option to confirm the order at the corrected price or cancel it.

Accepted Payment Methods:
We accept a variety of payment methods to make your shopping experience as convenient as possible. Accepted payment methods include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Payment Methods: If we introduce additional payment options, these will be clearly indicated on our website.

Billing Information: When placing an order, you are required to provide accurate billing information, including your name, address, payment details, and other necessary details. It is your responsibility to ensure that this information is correct. Any errors in billing information may delay the processing of your order.

Payment Authorization: All payments are subject to verification, and Zenhato reserves the right to cancel or refuse any order if we believe there may be an issue with payment authorization or fraud.

3. Discounts and Promotions

From time to time, Zenhato may offer discounts, sales, or promotional offers. These offers may be applied to specific products or categories and may have certain limitations or exclusions. Please note the following:

  • Promo Codes: Promo codes must be entered at the time of checkout to be applied to your order. Promo codes cannot be applied retroactively to previous purchases.
  • Expiration Dates: Some promotions may have an expiration date. Once the promotion period ends, the offer will no longer be valid.
  • Non-Transferable: Discounts, promo codes, or special offers are non-transferable and cannot be redeemed for cash or applied to previous orders.

We reserve the right to end any promotions or change the terms of a promotion at any time without notice.

4. Order Confirmation

Once you have placed an order on our website, you will receive an order confirmation email. This email will include your order number, a summary of the items purchased, and the shipping address. Please review the confirmation carefully and ensure all details are correct.

Order Processing: Once an order is placed, it is processed and fulfilled based on availability. Orders are generally processed within 1-2 business days. However, processing times may vary depending on the volume of orders, item availability, and other factors.

Order Changes: If you wish to make changes to your order (e.g., changing the shipping address, adding items, or canceling the order), please contact our customer service team immediately at info@zenhato.com. We will do our best to accommodate changes before the order is shipped, but once the order is processed or shipped, changes may no longer be possible.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on shipping options, delivery times, and shipping fees.

Free Shipping: We may offer free shipping promotions from time to time. Please review the terms of any free shipping offers at checkout to ensure eligibility.

International Orders: We currently only offer domestic shipping within the United States. If international shipping becomes available in the future, additional terms and conditions may apply.

Delivery Times: Delivery times are estimates and are not guaranteed. Delays may occur due to factors outside our control, such as weather conditions, carrier delays, or other unforeseen events.

6. Returns and Refunds

Please refer to our Return Policy for detailed information on how to return an item, the eligibility requirements, and the refund process.

Restocking Fees: In some cases, a restocking fee may apply for returned items that do not meet our return policy requirements. The fee will be deducted from your refund amount.

Refund Processing: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please allow up to 7 business days for your refund to be processed.

7. Order Cancellations

If you wish to cancel an order, please contact our customer service team immediately at info@zenhato.com. We will attempt to cancel your order before it is processed or shipped. However, once an order has been shipped, it cannot be canceled, and you will need to follow our return process once you receive the item.

8. Limitations of Liability

Zenhato’s liability to you is limited to the total amount of your order. We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. By placing an order with us, you agree to hold Zenhato harmless from any liability that may arise in connection with your purchase.

9. Contact Us

If you have any questions or concerns regarding our Sales Policy, please feel free to contact us:

Thank you for choosing Zenhato! We appreciate your business and are committed to providing you with an excellent shopping experience. If you need assistance, our customer service team is here to help.