Payment Policy for Zenhato

Effective Date: January 4, 2025

At Zenhato, we strive to make the payment process as easy and secure as possible. By using our website to make a purchase, you agree to the terms outlined in this Payment Policy. Please read through the details of our payment process carefully to understand how payments are processed and the payment methods we accept.

1. Accepted Payment Methods

We offer several payment options to provide flexibility for our customers. You can complete your purchases using any of the following methods:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    PayPal is a secure online payment service that allows you to make payments without needing to enter your credit card details on our website.

  • Other Payment Methods:
    We may occasionally introduce additional payment options. If so, these options will be clearly indicated during the checkout process.

We do not accept checks, money orders, or cash payments at this time.

2. Order Confirmation and Payment Processing

Once you have selected your items and entered your payment information, we will process your order. Please note the following:

  • Authorization:
    When you place an order, your payment details are sent for authorization and verification. Your payment will not be processed until the authorization is successfully completed. In some cases, we may need to confirm additional information to prevent fraud.

  • Payment Authorization Hold:
    When you submit your payment details, your payment processor (e.g., your bank or PayPal) may place a temporary hold on the funds while the transaction is being processed. This hold does not indicate that the payment has been completed, but simply that the payment is being reviewed. Once the payment is fully processed and confirmed, the hold will be released.

  • Payment Confirmation:
    After your payment has been successfully processed, you will receive an order confirmation email. This email will include your order details, including the items purchased, billing information, and the total amount charged. Please review this information carefully to ensure everything is accurate.

If you do not receive an order confirmation email within a reasonable time, please contact our customer service team immediately at info@zenhato.com.

3. Pricing and Taxes

  • Prices:
    All prices listed on our website are in USD (United States Dollars). We make every effort to ensure that our prices are accurate and up-to-date, but pricing errors may occasionally occur. In the event of an error in pricing, Zenhato reserves the right to correct the price and either:

    • Notify you and ask if you wish to proceed with the corrected price.
    • Cancel the order if it is still in the processing stage.

  • Sales Tax:
    Sales tax is calculated based on the shipping address provided. Zenhato complies with applicable tax laws and will collect the appropriate sales tax for orders shipped within states that require it. The applicable tax will be added to your order total during checkout.

  • Shipping Charges:
    Shipping charges are calculated separately and will be added to your order total at checkout based on the shipping method you choose. For details on our shipping charges, please refer to our Shipping Policy.

4. Payment Security

Zenhato is committed to ensuring that your payment information is protected. To safeguard your personal and financial data, we use secure encryption technologies and comply with industry standards for payment security.

  • SSL Encryption:
    All payment transactions are processed through secure sockets layer (SSL) encryption. This ensures that your payment information is encrypted during transmission to protect it from unauthorized access.

  • PCI Compliance:
    We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your credit card information is securely handled and stored. We do not store any sensitive credit card information on our servers.

If you have any concerns about the security of your payment information, please contact our customer service team at info@zenhato.com.

5. Payment Declines and Fraud Prevention

Zenhato employs fraud prevention measures to ensure the safety and security of all transactions. In certain cases, your payment may be declined due to issues such as:

  • Incorrect Payment Information:
    Ensure that the payment details entered, including credit card number, expiration date, and billing address, are accurate.

  • Insufficient Funds or Credit Limit:
    If your credit card has insufficient funds or exceeds your credit limit, the payment may be declined. Please check with your bank or card issuer to resolve this issue.

  • Suspicious Activity:
    If we detect suspicious activity related to your payment or account, we may temporarily suspend the transaction and contact you for additional verification. This is done to protect both you and Zenhato from potential fraud.

If your payment is declined, please review the information entered and try again. If you continue to experience issues, you can contact our customer service team at info@zenhato.com for assistance.

6. Currency and International Orders

Currently, all payments on Zenhato are processed in USD (United States Dollars). If you are making an international purchase, your bank or payment provider may charge you additional fees such as currency conversion fees or international transaction fees. These fees are determined by your bank or payment provider and are not controlled by Zenhato.

We currently offer domestic shipping within the United States. If international shipping becomes available, additional terms and conditions may apply.

7. Order Cancellations and Refunds

If you need to cancel an order after payment has been processed, please contact us immediately at info@zenhato.com. Once an order is processed or shipped, it may no longer be possible to cancel it.

If you receive an incorrect or damaged item, or if you need to return an item, please refer to our Return Policy for further instructions. Refunds will be processed to the original payment method, and please allow up to 7 business days for the funds to appear in your account.

8. Contact Us

If you have any questions or concerns regarding our Payment Policy, please feel free to reach out to us:

Thank you for shopping with Zenhato! We are committed to providing you with a secure and smooth shopping experience. If you need assistance with payment issues or have any other inquiries, our customer service team is here to help.